Monday, July 11, 2005

NMT Email Service

The nmt email service had been out of service for the past 2 days. I am concerned. This would have caused mail bounces. I don't know the number of mails I might lose during this period. Earlier, I was hoping that the server would be fixed by Monday. There is no announcement on the nmt website or on the tcc website. The attitude is quite alarming. According to my opinion, when someone is providing a service, they should follow an agreement and adhere to it. TCC does not seem to have a process in place for communicating with the outer world in an orderly manner. A simple redirection (from webmail) or a note on the website explaining the expected time that the service would be restored, with an apology, would have sufficed. These are simple things that any service industry tends to follow.

*****Update******
They restored the service late afternoon.

No comments: